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Have questions about your account?

Installment Loan Customer Service

Dial 877-860-7171

Dial 877-860-7171

Fax: 877-860-7171

Who do I call?

  • Installment Loan customer IDs consist of 13 Digits and a hyphen, ex: 001-123456789
  • If you received an email from customercare@americanwebloan.com

Flex Loan Customer Service

Dial 877-636-1353

Dial 877-636-1353

Fax: 877-636-1353

Who do I call?

  • Flex Loan customer IDs consist of 7 Digits, ex: 123456789
  • If you received an email from customerservice@americanwebloan.com

Who Do I Call?

Installment Loan Customer IDs consist of 13 Digits and a hyphen, ex: 001-123456789

Flex Loan Customer IDs consist of 7 Digits, ex: 123456789

Hours of Operation

Customer Service Hours

Sunday:
Closed

Monday to Friday:
7am - 8pm CST

Saturday:
7am - 4pm CST

Lending Hours

Sunday:
8am - 8pm CST

Monday to Friday:
6am - 12am CST

Saturday:
6am - 8pm CST

More ways to reach us

General Inquiry Form
Use Online Form
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The Otoe-Missouria Consumer Finance Services Regulatory Commission is the administrative agency solely responsible for regulation of American Web Loan. American Web Loan is a tribal lending entity wholly owned by the Otoe-Missouria Tribe of Indians, a sovereign nation located within the United States of America, and is operating within the boundaries of the Otoe-Missouria Reservation.

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1 Customer Notice: Short-term small-dollar advances should be used for short-term financial needs only, not as a long-term financial solution. Customers with credit difficulties should seek credit counseling or meet with a nonprofit financial counseling service in their community. 2 Loans are subject to verification of identity, income, checking account, and loan product availability by state. Not all applicants qualify for a loan or the maximum loan amount. Equal opportunity lender. Loans are subject to terms and conditions. Loans are not available in AR, CT, GA, NY or WA. 4 Sunday 8am - 8pm CST - Monday to Friday 6am - 12am CST - Saturday 6am - 8pm CST. 5 Dependent upon the funding method you choose, your application must be received Monday through Friday to transfer funds to your checking account the next business day. Exact availability will be subject to your bank's processing schedules, policies, and recognized bank holidays.